FAQs

ONLINE ORDERS

How do I know that my order is confirmed?

Once we receive your order in genesbrand.pe, an order confirmation will be sent to your email. If you do not receive it or you have entered an incorrect email, contact our team through Instagram (@genesbrand) or mail (info@genesbrand.pe).

How will the order be delivered and how long will it take?

In case the destination is Metropolitan Lima, your order will be delivered by our delivery service, which will be previously coordinated to ensure dispatch on the agreed day and shipping address. Delivery time varies between 2 and 5 business days.

In case the destination is Provinces, your order will be sent through Olva Courier, which will be coordinated in advance to ensure dispatch on the agreed day and shipping address. Delivery time varies between 10 and 15 business days.

For any other destination in the world, we ship through DHL Express. Allow 2 business days for processing from purchase. Delivery time varies between 5-7 business days.

The tracking number will be sent through a notification by mail.

From where and to what places do you ship?

Our shipping center is located in Lima. We currently ship to Metropolitan Lima (5 to 10 business days) and to the provinces of Peru (10 to 15 business days).

It's my first purchase, do I have a discount code?

Yes! You can subscribe to our Newsletter here and you will get a 10% discount on your first purchase.

I have a discount code, where do I put it?

If you have a valid discount code, you can use it by entering it in your shopping cart

Are there additional costs for my order?

Delivery has an additional cost. If you are located in Metropolitan Lima, the cost is S/9. In case the delivery is to the province, the price is S/20. For any other part of the world the price is $40.

In the case of international shipments, customers are responsible for paying customs and / or import taxes. We ask you to review customs clearance and import costs (if applicable) with your local authorities.

Likewise, the client is responsible for providing all the correct data for delivery. If an incorrect address is provided, Genes is not responsible for lost, delayed, or overcharged shipments. That said, we will not make any money back.

If your order is returned to our distribution center, our team will contact you to coordinate another shipment. Additional costs are borne by the customer. 

Can I change my order once it is placed?

In case your order has not been sent, you have the possibility of contacting us to request a change in the products purchased. It is important to consider that the money will not be refunded (total or partial) once the order is confirmed.

 RETURNS

How do I return my order?

In case the product is found to have a fault, you have up to 5 calendar days from the delivery of the order, to notify us and coordinate the change. The product must be without use or wear, with its labels and original bag.

In case the failure of the product is approved after our quality control, you can request the exchange of the product for an equal one in perfect condition, or you can exchange it for any product in the store considering a balance equivalent to the price paid for the returned product. It should be noted that we do not make money refunds (total or partial).

SUSTAINABILITY

How does GENES promote sustainability?

We seek to encourage people to select rather than accumulate, which is why we produce timeless garments designed to be worn and kept in good condition through the years. We use 100% natural fibers and we have a limited stock for each piece. In addition, we make a detailed demand estimate to avoid overproduction and generate the least amount of waste possible. Furthermore, everything in our packaging has a "mission". Care instructions, replacement yarn, and the genes bag, which was created to be reused, come with each piece.

 

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